Customer Support Center

Please use the contact information wisely so that your issues can be addressed sooner. Thank you for your understanding.

No questions are too big or too small, we are here to support you.


Visit our FAQs page to see answers to the most frequently asked questions.

Didn't find the answer you need? Contact us! We will reply within 24-48 business hours.

Official Website
service@gmktec.com
Distributor
richard.han@gmktec.com
Amazon
US: support@gmktec.com EU: eu-cs@gmktec.comJP: support.jp@gmktec.comSale Manager: julian@gmktec.com
Marketing
summer@gmktec.com
Other Platform
AliExpress: smt@gmktec.comWalmart: wem@gmktec.comRakuten: rblt@gmktec.com

Contact Us

    No questions are too big or too small, we are here to support you.
    • Contact us! We will reply within 24-48 business hours.
    • Be an agent/ODM/OEM service, pls visit that specific page for contact information.
    • If you purchase through our agents/agents' online stores on multiple marketplaces, pls contact the direct seller to handle the after-sales issue directly, so that you will be taken care of timely, correctly.
    To serve you better and faster, we need the following

    1. The serial number ( SN ) of the device is on the bottom of the device. (MUST)

    2. The shop name and order ID for the device. (MUST)

    3. A description of the details of the issue, some pictures, and a video provided will be appreciated

    Business Hours

    Monday–Friday: 9:00 am – 6:00 pm GMT+8

    Every other Saturday: 9:00 am – 6:00 pm GMT+8

    *All hours listed are GMT+8.

    Address

    Office address:

    Floor 9, No.2 Building, Yingtai Kehui Plaza, No.8 Yingtai Road,

    Langkou Community, Dalang Street, Longhua District,

    Shenzhen City, Guangdong Province

    China 518109


    Factory address:

    Floor 8, No.2 Building, Yingtai Kehui Plaza, No.8 Yingtai Road,

    Langkou Community, Dalang Street, Longhua District,

    Shenzhen City, Guangdong Province

    China 518109